Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for either a store credit or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@journyactive.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@journyactive.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will ship out your desired product. The customer will be required to pay the postage fees returning the item/items to our facility. JOURNY will then cover the postage costs sending the new item/items to you.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on:

  • Gift Cards/Store Credits
  • Underwear
  • Socks
  • Hats
  • Towels
  • Clearance Items

Refunds / store credit

Refunds are ONLY given if an item is deemed to be faulty/damaged.

We do not provide refunds on items that do not fit / change of mind. Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition. 

Goods deemed to be faulty will need to be returned to JOURNY before we can issue a refund.

JOURNY Active will not be held accountable for any missing or damaged returns in transit to our delivery address.

For refunds we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.

Shipping

JOURNY WILL NOT be held accountable for missing parcels. This includes parcels which are missing due to an incorrectly provided shipping address.

Clearance Section Return Policy Disclaimer:

Clearance Items are Final Sale: Items marked as "Clearance" on our website are offered at significantly discounted prices, allowing you to enjoy our products at exceptional value. We want to inform you that all clearance items are considered final sale and cannot be returned for a refund or exchange.

Making an Informed Decision: Before making a purchase from our Clearance section, we encourage you to review the product details, description, and any available images to make an informed decision. We are here to assist you with any questions you may have before finalising your purchase.